How long does production and delivery take?
Once your order is submitted to print, production and delivery typically take 2 weeks. For Purchase Order (PO) orders, the timeline begins after we receive an authorized PO from your procurement system.
Do you accept Purchase Orders (POs)?
Yes, we accept Purchase Orders. After you request a PO invoice, we will email the required documentation for your procurement system. Your order enters production only after we receive an authorized PO.
Can I personalize the planner?
Yes! You can add optional personalization such as facility name, address, or contact information. If you don’t want personalization, simply leave the personalization fields blank.
What payment methods do you accept?
We accept major credit/debit cards at checkout and approved Purchase Orders. PO orders must come through your organization’s procurement or purchasing system.
Can I track my order once it ships?
Yes. Once your order leaves the printer, you will receive a shipping confirmation email with tracking details so you can follow your delivery in real time.
What happens after I submit a PO request form?
We will email you a PO invoice and instructions. Your order will not begin production until we receive the authorized PO from your procurement system.
Can I make changes after I submit my order?
Because each planner is customized and printed on demand, changes may not be possible once the order enters production. Contact us as soon as possible and we’ll do our best to help.
What personalization limits should I follow?
Each field has character limits to ensure high-quality printing. The product page includes the specific limits for name, address, and phone fields.
Do you offer bulk or facility-wide discounts?
Yes. Discounts are available for bulk orders and multi-facility purchases. Contact us for a customized quote.
Can I order without personalization?
Absolutely. Personalization is optional. Leaving the fields blank will create a standard, non-personalized planner.
What if my facility uses SAP Ariba or Coupa?
We accept POs through major procurement systems including SAP Ariba and Coupa. Simply request a PO invoice and submit it through your system as you normally would.
What if my order is delayed?
While most orders arrive within 2 weeks, delays can occur due to approval issues, holidays, or printer volume. We will notify you if any delays affect your shipment.
Do you ship internationally?
Currently, we ship within the continental United States. AK/HI and international orders are currently not available.
How will I receive my invoice or receipt?
Receipts are emailed automatically for card payments. PO invoices are sent manually after you submit the PO request form.
What is your return or refund policy?
Because planners are custom printed, returns or cancellations are generally not accepted once production begins. If your order arrives damaged or incorrect, we will replace it.
Are the planners suitable for all dialysis modalities?
Yes. The planner supports hemodialysis, home hemodialysis, and peritoneal dialysis.
What is included in the planner?
Each planner includes space for appointment tracking, medication lists, symptom tracking, notes, general diet tips, and wellness tools designed specifically for dialysis patients.
Can I expedite printing or shipping?
At this time, expedited printing is not available due to the custom nature of the product. Orders follow the standard 2 week timeline.
Do you offer digital or downloadable versions?
Currently, the planner is offered as a printed product only. Digital options may be added in the future.
How do I contact customer support?
You can reach us via email or through the contact form, or call (908) 376-6160. We typically respond within 24 hours.
Who makes the Dialysis Planner?
The planner is produced by Living Unfiltered, LLC, a nurse-led company focused on health and wellness for the renal patient community.